- Log into your Team Sports Admin account as an Organization Admin.
- Find the incomplete registration you are looking for. You can accomplish this a couple of different ways.
- From the Incomplete Registrations section on your dashboard, click on the blue number next to the event type you are looking for:
- From the event type (Season, Camp, Other Event, Tournament) management page, click on the Incomplete Registrations Report
- From the Incomplete Registrations section on your dashboard, click on the blue number next to the event type you are looking for:
- On the Incomplete Registrations report, locate the incomplete registration from the list, or use the search options at the top.
- To the right of the participant's name there is a column called Outstanding Items.
- If the player has not yet signed their documents a blue document symbol will appear. If the participant has already signed documents previously, you can click this symbol and follow the on-screen instructions to mark the documents signed offline. If they have not, you could instruct them to do so by logging into their account.
- If there are no documents to sign, only the money icon will appear.
- If the player has not yet signed their documents a blue document symbol will appear. If the participant has already signed documents previously, you can click this symbol and follow the on-screen instructions to mark the documents signed offline. If they have not, you could instruct them to do so by logging into their account.
- Click the money icon.
- You will be on the Incomplete Registration Payment page
- Select the appropriate Payment Method and associated Billing Address.
- Before proceeding with payment, you must acknowledge you have received permission from the participant to authorize this charge.
- Click Pay. This will submit the payment and if successful, complete the participant's registration.
How do I process a payment for an incomplete registration?
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